Supported CSP partner relationships - Partner Center (2023)

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Corresponding papers: All partners interested in learning more about the CSP

This article describes the main types of partner relationships in the Microsoft Cloud Solution Provider (CSP) program. It also describes various supported use cases, benefits, and transaction scenarios for CSP program partners.

As a CSP partner, you can go beyond reselling licenses and become more involved in your customers' business. The CSP program puts partners at the center of the customer relationship. This leads to a deeper bond with your customers, an inside view of a customer's business, and the chance to discover new sales opportunities. It can even help you accelerate your clients' digital transformation.

Being a member of the CSP program also means you can take advantage of additional revenue streams. You can do this by integrating Microsoft (own) offers and third-party offers into your own value-added services. This broadens your business portfolio and better positions you to meet growing customer demands.

Types of Partner Relationships in the CSP Program

As a CSP partner, you can choose how you want to interact with Microsoft and others. The CSP program currently supports three main types of transactional relationships:

  • indirect providers
  • indirect resellers
  • direct billing partner

indirect providers(also known as resellers) buy their own and third-party offerings on the Microsoft Marketplace. As an indirect provider, you can purchase these offers and integrate them into your own existing merchant or marketplace. This allows your indirect resellers to get these offers and resell them to their own customers. Being an indirect provider means that you have the infrastructure and resources to support large-scale indirect resellers. It also means that you can offer additional services to customers on behalf of your indirect resellers, such as B. Customer Support and Billing. For more information on how indirect providers interact with indirect resellers, seePartner with indirect resellers in the CSP program.

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indirect resellersare partners in the CSP program that vary in size and scope of business, but do not have a direct billing relationship with Microsoft. As an indirect reseller, you are dependent on indirect providers for transactions in the CSP program. Some indirect resellers may also offer managed services, support, and billing solutions to customers. You can get many benefits from partnering with indirect providers. Working with experienced technology providers allows you to go to market without major capital investment. As an indirect reseller, you can also access a broader portfolio of Microsoft and third-party solutions. For more information on how to become an indirect reseller, seeIndirect reseller tasks in Partner Center.

direct billing partnerare partners with a direct billing relationship with Microsoft. As a direct bill partner, you can buy your own and third-party offers directly from Microsoft Marketplace and then sell them to your customers. The direct bill partner role requires that you meet certain programmatic requirements. This includes the ability to integrate with Microsoft using APIs. They must also be able to provide customers with ongoing billing, support, and managed services. For more information, seeSign up as a direct bill partner.

CSP Program Requirements: Microsoft Signing Partner Agreement (MPA)

As part of the ongoing improvements to the Cloud Solution Provider program, we are updating existing agreements for partners who want to participate in the CSP program.

OMicrosoft-Partnervereinbarung (MPA)offers partners a simplified digital agreement that supports new business scenarios, reduces the need for multiple partner agreements, and makes it easier to comply with global regulatory requirements.


Starting February 1, 2020, the Microsoft Partner Agreement must be signed by all partners transacting under the CSP program. This includes indirect providers, direct billing partners, and indirect resellers.

An indirect reseller must sign the MPA before engaging in the following activities:

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  • Before an indirect provider can associate the indirect reseller partner ID with a new CSP subscription
  • Before an indirect provider can do new business with that reseller

In fact, indirect resellers must do three things before starting a new business in the Cloud Solution Provider program:

  • Partner Center Integration
  • Register as an indirect reseller
  • Sign the Microsoft Partner Agreement (MPA)

For more information, seeMicrosoft Partner Agreement (MPA) for CSP Partners.

Supported Partner Transactions in the CSP Program

CSP partners have many opportunities to work together. The following section describes how some example partner scenarios may or may not be supported by the CSP program.

Example scenario 1:What if a partner wants to sell to the customer, own the end-to-end relationship, and be responsible for billing and customer support?

This scenario is supported by two types of transactional relationships:

  • Relationship 1:Microsoft sells to direct billing partner. The direct billing partner sells to the end customer.
  • Relationship 2:Microsoft sells to the indirect provider. The indirect provider then sells to the indirect reseller. The indirect reseller then sells to the end customer.

Example scenario 2:What if a partner has a customer who needs a specific service or solution offered by another CSP partner?

The end customer can purchase different services from different partners based on the customer's business needs. For more information, seeSupport from multiple partners.

Example scenario 3:What happens when a partner contacts a customer who wants to hire them to manage and support their subscriptions?

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The client can hire various partners to manage their subscriptions. For more information, seemultichannel support.

Example scenario 4:What if a CSP partner (either an indirect provider, indirect reseller, or direct billing partner) wants to purchase Microsoft or third-party offerings for their own use (as an end customer)? Can the partner purchase these offers from another CSP partner?

The partner can purchase as a customer of an indirect reseller or a direct billing partner. However, to do this, they must use a different tenant than the one used for the CSP.

In this case, the services purchased from the partner must be provided to a lessee identified as a customer type (an internal use only lessee). such servicescan notdeployed on the partner's existing CSP tenant (the tenant used by the partner in the Cloud Solution Provider program).

Example scenario 5:What if a CSP partner wants to sell themselves as an end customer?

CSP Program Contractors may not sell Microsoft or third-party offerings to themselves (as end customers) or to their affiliated organizations (as end customers).

Scenario example 6:What happens if an indirect reseller wants to buy as an end customer?

Certain Indirect Resellers may wish to license their own use of an Indirect Provider in the CSP Program. For this scenario, the indirect reseller organization may have already established an indirect provider-indirect reseller relationship. This prevents the partner from establishing a new type of relationship as an end customer with the same indirect provider.

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In this case, the indirect reseller can use one of the following options:

  • Option 1:Partners can set up another Azure AD tenant, which is a separate environment for their customers.

  • Option 2:The Indirect Reseller may terminate the relationship with an Indirect Provider and establish a new CSP relationship with a different Indirect Provider. This allows the indirect reseller to purchase subscriptions for their company's own use from another CSP direct billing partner.


    To terminate the relationship between an indirect provider and an indirect reseller, contactMicrosoft technical support.

  • Possibility 3:The reseller may maintain its customer relationship with the existing indirect provider and establish another indirect reseller relationship with another indirect provider.

Example scenario 7:What if an indirect reseller wants to sell to a customer located in a different region?

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A CSP partner can only sell to customers in the same region. For more information, seeCloud solution providers schedule regional markets and currencies.

Example scenario 8:What if an indirect provider wants to establish a relationship with an indirect reseller in another region?

A partner can only establish a relationship with a partner from the same region.

Next steps

  • Partner with indirect resellers in the CSP program
  • Indirect reseller tasks in Partner Center
  • Sign up as a direct bill partner


Who are CSP partners? ›

In the CSP business model, the CSP Partner is responsible for the customer-management lifecycle. This means that the CSP Partner provides and manages an online marketplace of services from which customers can buy Microsoft Office 365 and Azure products, core partner products, and third-party products and services.

How do I contact CSP support? ›

Contact the CSP on 020 7306 6666 from 8:30-5pm Monday to Friday.

How do I become a CSP partner? ›

How to become a Direct CSP Partner
  1. an active Microsoft Partner Network ID valid for the location you're planning on working in.
  2. existing customer support infrastructure.
  3. existing customer billing infrastructure.
  4. capital available to finance technical integration and assist readiness.

How many Microsoft CSP partners are there? ›

The Cloud Solution Provider ecosystem's 90,000+ partners generate 60% of Microsoft partner transactions.

Can you have multiple CSP partners? ›

A customer can change CSP partner or have multiple CSP partners at any time.

What are the benefits of CSP? ›

The CSP program helps you to be more involved in your customers' businesses, beyond reselling licenses, and can include the following benefits: Deeper customer engagements: Meeting regularly with your customers means you'll develop a better understanding of their business and needs.

How do I check my CSP status? ›

Once the page source is shown, find out whether a CSP is present in a meta tag.
  1. Conduct a find (Ctrl-F on Windows, Cmd-F on Mac) and search for the term “Content-Security-Policy”.
  2. If “Content-Security-Policy” is found, the CSP will be the code that comes after that term.

What is CSP call center? ›

Companies or individuals that assist customers with problems regarding their accounts or services.

What does CSP stand for in call center? ›

Communications Service Provider (CSP)

Is CSP certification worth it? ›

Earning a CSP® can lead to satisfying careers in environmental safety and management, industrial hygiene, management and many other safety-related fields.

How much does it cost to be a CSP? ›

You have one (1) year from the approval of your application to purchase and take your examination. The CSP examination costs $350 and can be purchased after your CSP application is approved.

How long does it take to get CSP? ›

Becoming CSP certified takes at least 8 years to complete. While the BCSP places equal importance on work experience and education, it's important to not stop learning while gaining work experience.

Is Microsoft CSP going away? ›

Legacy CSP seat-based offer incentives will be removed on December 31, 2022.

Who is a Tier 1 CSP? ›

The biggest difference between CSP models is that Tier 1 CSPs are Direct Partners, while Tier 2 CSPs are Indirect Partners. A Tier 1 CSP works directly with Microsoft by purchasing products from the source and displaying the stricter standards Microsoft has for itself and its partners.

What is the highest Microsoft Partner level? ›

What is a Microsoft Certified Partner? Microsoft Gold-Certified Partners are Microsoft's most highly accredited independent technical support providers, who demonstrate proven expertise in delivering quality services to customers.

Is it difficult to switch from one CSP to another? ›

As far as the process goes from moving to a different CSP, it's very simple. We simply send a link to the customer that a Global Administrator on the tenant needs to click. Once that is done, that gives us delegated admin access to their tenant and we can switch their licensing over.

How long is a CSP agreement? ›

With a CSP, you'll look at a month-to-month subscription with a one-year agreement rather than a three-year contract. Gone is the need for an annual true-up since you'll be able to increase or decrease subscriptions monthly.

Are CSP perpetual licenses transferable? ›

Can perpetual software licenses in CSP be transferred between customers? License transfers allowed in Open License offers will also be allowed for perpetual software offers in CSP.

How much salary increase do you receive for a CSP certification? ›

The Certified Safety Professional (CSP) designation added $30,000 to the salary of a practitioner with no other credentials. “The value of safety, health and environmental certifications continues to grow, with many laws and standards specifically citing them,” said BCSP CEO Treasa M.

What is the downside of CSP? ›

Aside from high costs and performance limitations, CSP systems have other drawbacks. Covering large surface areas with solar panels could damage wildlife habitats or promote deforestation. Also, manufacturing solar panels produces many potent greenhouse gases that can contribute significantly to global warming.

What is the disadvantage of CSP? ›

The disadvantages of concentrated solar power

Similar to solar PV and wind power, CSP plants require a large area of land to operate, which makes it uneconomical in populated areas. Concentrated solar power uses a lot of water to drive steam turbines and to cool thermochemical reactors.

Is there a one time payment for CSP? ›

The desktop download and packaged versions of Clip Studio Paint (Windows/macOS) can be purchased as a one-time payment. The iPad version and iPhone version are available as monthly usage plans only.

What is CSP verification? ›

The CSP offers a verification service for those wishing to access details of past qualifying programmes and courses. If you require a transcript of your course and your university/higher education institution is still open you should contact them directly.

What does CSP mean information security? ›

Content Security Policy (CSP) is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross-Site Scripting (XSS) and data injection attacks.

What does a CSP do in a company? ›

A corporate service provider (CSP) is a business entity that provides compliance services such as bookkeeping, unaudited financial statements and tax services.

What company is CSP? ›

CSP is the Combined Services Provider, specialising in: • Internal and external Traffic Management • Security & Stewarding • Cash & ticket sales • Valet Parking • Reconciliation • Consultancy Services • Signage production and installation • Special Events Division • Customer Service operatives Over an operation span of ...

What does CSP mean in customer success? ›

Customer Success Plan

Customer Success Plans are the blueprint for a customer's successful journey with your company. They help you and your customer define strategy and goals and act as a guide for engagement throughout the customer lifecycle.

What does CSP mean in professional? ›

The Certified Speaking Professional designation, established in 1980, is the speaking industry's international measure of professional platform skill. The CSP designation is conferred by the National Speakers Association (NSA) only on those speakers who have earned it by meeting strict qualifying criteria.

What does CSP designation mean? ›

This is the only earned designation for professional speakers. Only 57 Canadians currently hold this designation for speaking excellence. This designation signifies exceptional achievement through a proven record of speaking experience.

What is the highest paid CSP? ›

At CSP, the highest paid job is a Director of Engineering at $165,739 annually and the lowest is an Admin Assistant at $45,444 annually. Average CSP salaries by department include: Product at $115,526, Marketing at $154,045, HR at $75,634, and Admin at $57,092. Half of CSP salaries are above $124,787.

Is the CSP test hard? ›

In 2021, the AP Computer Science Principles exam had an above-average pass rate of 66.5% and a below-average perfect score rate of 12.4%. Most students find this AP test challenging but can pass comfortably.

What percentage of people pass the CSP exam? ›

CSP Certification Pass/Fail Statistics
Test DateN (All)Pass (All)
May 201814466%
Nov. 201712598%
May 201713599%
Nov. 2016112100%
18 more rows

How long does a CSP license last? ›

Clip Studio Paint EX

This license is valid for one year. Available for use on a single Windows, macOS, iPad, iPhone, Galaxy, Android, or Chromebook device. You can renew your current plan, or sign up for a new one with this offer.

Why is CSP membership so expensive? ›

Why is CSP membership more expensive than some other unions? CSP is the only body providing physio-specific advice, support and advocacy, and is the only physio-led union. CSP provides not just union, but professional and insurance cover in one fee, so it is not a like for like comparison.

How many people have CSP certification? ›

Since 1969, more than 30,000 individuals have achieved the CSP, OHST, CHST or STS credential. Currently, over 13,000 hold the CSP and 11,000+ retain a Technician, Technologies or Supervisory credential. Every day new safety professionals start the credentialing process.

What is a CSP common service provider? ›

Definition(s): A federal organization that provides National Security System-Public Key Infrastructure (NSS-PKI) support to other federal organizations, academia and industrial partners requiring classified NSS-PKI support but without their own self-managed infrastructures.

Who is the owner of CSP? ›

Ajay Patil - Founder and CEO - CSP INDIA NETWORK | LinkedIn.

What is CSP salary? ›

CSP salary in India with less than 1 year of experience to 6 years ranges from ₹ 0.7 Lakhs to ₹ 3.5 Lakhs with an average annual salary of ₹ 2 Lakhs based on 118 latest salaries.

How do I get a bank CSP? ›

How to Register as a CSP?
  1. Retailer needs to fill in an application form by downloading from: Please Click Here.
  2. Send the duly filled form along with required KYC Documents to. ...
  3. This form will go through verification and approvals and once validated, the CSP is informed about the status of their request.

What is the difference between a managed service provider and a CSP? ›

At the most basic level, the main difference is that MSPs manage technology and infrastructure that you own while CSPs offer access to technology and infrastructure that they own. Whether you choose an MSP or CSP depends on your current capabilities, your plans for growth, and of course, your specific business needs.

What does CSP membership cover? ›

The CSP scheme covers you for medical malpractice and professional liability (both for a treatment issue) and public liability (eg if someone slips in your clinic).

Is CSP membership worth it? ›

CSP membership provides the basic cover all independent practitioners need. You can also secure additional cover if you own your business. It's worth it when you consider securing independent PLI usually costs more than CSP membership.

Who is best CSP provider company? ›

If you are looking for a reliable CSP provider, then Oxigen CSP is the best option. Oxigen CSP offers a variety of services and can be customized to suit your needs.

What does CSP mean in contract? ›

A contracted service provider (CSP) in the My Health Record system is an organisation that provides technology services or health information management services relating to the My Health Record system to a healthcare provider organisation, under contract to that organisation.

What is CSP behind the name? ›

Certified Safety Professional (CSP): A safety professional with a minimum of a bachelor's degree and four years of safety experience where safety is at least 50% preventative and at a professional level.

What is the new name of CSP? ›

Microsoft has announced they will be changing the CSP program by introducing the New Commerce Experience (NCE) with offers like Microsoft 365, Dynamics 365, Windows 365, and Power Platform.


1. Key Partner Center Features
(Microsoft Azure Government)
2. Creating an Offer in Partner Center (Demo)
(Microsoft Reactor)
3. MPC Ask Me Anything Partner Center Insights dashboard
(Microsoft Partner Community)
4. MPC Ask Me Anything Manage referrals and share co-sell deals in Partner Center - Time zone 1
(Microsoft Partner Community)
5. Understanding CSP Relationship Request
(Ingram Micro Cloud - MEA)
6. Partner Portal
(Boyum IT Solutions)


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